| Specialists in Technology and VOIP |
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What is VOIP?
VoIP (Voice over Internet Protocol) is a technology that allows your telephone calls to be routed across the internet through our VoIP partner GoTalk, resulting in significant cost savings and flexibility.
What is an IP PBX?
An IP PBX is a phone system that acts as the “gateway” to the outside world. Unlike a conventional PBX that requires a separate cabling network for voice, an IP PBX and IP handsets run on your existing IP ethernet network, reducing cabling costs and clutter, and providing improved ROI for typically under-utilised LANs. Our IP PBX solutions are able to utilise VoIP, POTS, ISDN and GSM connections depending on your specific needs and providing you the "best of both worlds".
What is TrixBox
TrixBox is the software that powers every one of our IP PBX solutions, to offer a true enterprise grade unified communications environment. It is available in different versions to suit your specific requirements, whether it may be a 3 person office, or 500 seat call centre, there is a TrixBox version to suit your needs.
What about the voice quality?
Once the system is optimised for your particular situation by our specialists, the call quality is indistinguishable from a regular landline connection. We have numerous existing customers using our system ready to vouch for this! We're so certain you're going to love it, we even have a 2 week free trial so you can see for yourself before committing to anything.
How much will I save?
A lot. We see average savings to businesses using our VoIP solutions of around 50-60%. With the use of intelligent routing and GSM gateways, this savings can be as high as 75%, depending on the calling patterns of your organisation.
What are the other benefits of your TrixBox phone systems?
Flexibility - Change call routing rules, user settings and call behaviour in just minutes. Add a new handset to any place where you have an ethernet port - no special phone cabling required. User not at their desk? Have their calls automatically routed to their mobile phone until they return. If there is a feature you need, please ask us - the answer is almost certainly "yes"!
Scalability - Growing business? No problem, add a new user and handset in under 2 minutes with no downtime. Link two separate offices together and get unlimited free inter-office calls. Our TrixBox phone systems grow with you.
Portability - Moving office is no longer a hassle. With our VoIP system, you no longer have the hassle of having all of your phone lines disconnected and reconnected at your new premises, saving around $2000.00 for a typical ISDN PRI service. When you move, you only need to have your internet connection organised at your new premises and you're ready to go.
Productivity - Dial direct from your Microsoft Outlook Contacts, add remote work-from-home teleworkers, and get all of your voicemail delivered straight to your email inbox - no more wading through voice menus to get to the voicemail you want.
Can we convert our existing PBX system to use VoIP?
Yes. While you wont benefit from all the advantages of a full IP PBX, you will still benefit from the outbound call savings. Call us today for a free analysis and quote to VoIP-enable your existing system and start saving 50-60% on your call costs.
We need a whole new phone system - can you supply an entire phone system and provide installation?
Yes! Our IP PBX phone systems provide the best of both worlds - the flexibility and savings of VoIP, with full support for ISDN, POTS (regular telephone lines) and other traditional telephony services. We can even add a GSM gateway to give you free office-mobile and mobile-office calls!
We provide the whole solution - analysis, design, documentation, delivery, installation and configuration. Call or email us today for your free site analysis and quote.
Can we keep our existing phone numbers?
Yes. You have the option of porting your existing phone number(s) to become VoIP numbers, (giving you added flexibility and features including the ability to take simultaneous inbound calls on the same number, for example) or they can remain as they are and connect to your phone system via ISDN or POTS interface cards.
What about reliability?
In short, If you have a reliable, fast internet connection then your VoIP reliability will be great. However, we understand the importance of telephones to business, and we have systems in place to automatically monitor your VoIP connection and route your calls to an alternate number if your internet should ever fail, and switching back when your internet connection is restored.
What is the setup cost?
This will depend on whether you intend to modify your existing system, or install a complete, brand new telephone system. As a guide though, the savings you make using our systems typically provide an investment payback period of between 3 and 6 months.
Do you offer a hosted IP-PBX solution?
In short, no. We have explored this option in intricate detail, but due to the inability of hosted systems to be made sufficiently robust against internet outages and other factors beyond our control, we do not recommend nor offer hosted IP-PBX solutions at this time.
Our on-premise TrixBox IP-PBX solutions are designed to provide maximum uptime, with protection available against power outages, surges, internet dropouts, SIP deregistations and many other factors. System uptime and reliability is our number one concern.
We have an existing VoIP system, but it doesn't work properly - can you help us?
Yes! We have helped countless clients recover from poorly implemented VoIP systems, and fully unlock the potential of their investment. If we can't fix your VoIP system, you don't owe us a cent!
I'm interested, but would like to see a demo first - can you provide this?
We certainly can. Not only can we provide a demonstration of the system features at your premises, we can even provide some operational phones for you to test for a period of 5 days. We provide this service so that you can feel as confident about our systems as we do!
What is Google Apps?
Google Apps is the future of business communications and collaboration. It brings together the core business features of email, messaging, documents collaboration, contact management and more into a fully hosted, high availability environment. Call us today for an onsite demonstration, or see here for more information: www.google.com/apps/intl/en/business/index.html
What are the features and benefits of Google Apps?
Convenience - everything is taken care of for you. No more expensive mail servers to maintain and manage, no more nightly backups to worry about. Ubiquitous access - your users are productive wherever they are - Google Apps can run entirely from just a web browser. Tired of Spam? - Google's world class spam filtering metrics mean you can say goodbye to spam, and get back to doing more important things.
What about storage?
25GB per user - and this figure is growing all the time to ensure you've never short of storage.
Can we migrate our existing users and email?
Yes, Google has developed specific tools to make this as easy as possible. Users can independently upload their mail from the desktop to Google servers, or a server-side bulk upload is available if you currently have IMAP deployed.
What is the cost to use Google Apps?
This is the best part, the cost is only US$50 per user per year.
Is there an uptime based Service Level Agreement?
99.9% uptime agreement. If for any reason this figure is not met, you're account is credited as per http://www.google.com/apps/intl/en/terms/sla.html
What about off-line access?
Yes, with the Google Gears browser add-on, your users can have offline access to their mail and documents through their web browser.
I have more questions, can you help?
We are an authorised Google Apps partner, and specialise in providing Google Apps services to businesses - call us today to arrange a consultation to develop a solution to meet your specific business needs.
What is data recovery?
If you have a damaged hard disk, USB stick or any other digital storage device and have valuable data contained within it, we can retrieve it for you. Our data recovery partner has invested heavily in providing a world-class facility, including a Class-1 Clean Room that specialises in retrieving your valuable data.
Can my data really be recovered?
In most cases, yes. Our technicians can even advise of the chances of recovery before proceeding so that you may cancel the job if you wish.
How much does it cost?
Prices start at $250.00, but the cost will depend on the complexity of the recovery.
How long does it take to get my data back?
Typically 24-48 hours. You will be sent a portable HDD containing your recovered documents and files.
Do I have to pay if my data cannot be retrieved?
No. If we cant recover your required documents, there will be no charge for recovery services. You only pay for the postage to get your media to us and back to you - typically around $30.00.
How do I book a recovery job?
Call us today, and we will organise it all for you. 1300 794 569.
We have an IT support provider already, but they won't answer their phone - can you help us instead?
Of course - call us today to arrange a site visit. We even provide your first hour of service free to new business clients as a thank you for choosing us.
When can you be here?
Generally the same day as your call. This can vary depending on workload, however clients with a service contract agreement have a guaranteed response time of 4 business hours.
Do you offer remote support?
We certainly do - for many issues there is simply no faster way than remote access to efficiently resolve any issues. Our proprietary remote access software provides fast, easy and secure remote access to support your systems.
Do you offer service contracts?
Yes. Service contracts provide for rapid, fixed cost servicing of your IT requirements, with monthly pricing based on the number of staff in your organisation. Call us today for more details.
Is there an after-hours emergency service we can call?
What about Apple?
No problem - we love Apple products, and are well versed in the maintenance, repair and support of all Apple products.
I just need a few things fixed - what are your casual support rates?
Our casual support rates are $150 for the first hour(or part thereof) of the on-site visit, with subsequent hours(or part thereof) being charged at $99 per hour.
Why should we choose you?
We think our clients say it best - please take a look at the testimonials page here. We are more than happy to provide contact details of some recent clients on request, to allow you to make your own enquiries about us.
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